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Factory Authorized Outlet General Return and Refund Policy
Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as
received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user of the
product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping
date return the item to Factory Authorized Outlet with the proper RMA number and Factory Authorized Outlet will replace it with an identical item
or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be accessed upon approval
of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days from the shipping date.
Factory Authorized Outlet will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item)
and re-ship the correct item at no charge.
All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the
original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
All shipping charges "ground or express" are non-refundable.
All manufacturers' warranties will prevail.
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way
that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
All returns are subject to our approval and must be accompanied by an RMA issued by a Factory Authorized Outlet representative in order to be
processed. All orders returned without the RMA number will be accessed a charge of $15.00.
Refunds
When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your
credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.
To Refund or Return Please Follow These Steps:
1. Call 1-800-629-3325 to request a Return Authorization Number "RMA"
2. Download the Return/Exchange RMA Form
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NEW PORTER-CABLE WARRANTY
This warranty is effective immediately on all Portable Power Tools & Nailers. Any product purchased on or after January 1, 2008 with a valid receipt or manufactured on or after the Date Code 200714 (week of April 2, 2007) will be covered by the new warranty.
Click here to download »
Porter-Cable Equipment Warranty
This warranty covers Porter-Cable equipment including:
• Air compressor pumps
• Air compressor components
• Electric generator alternators
• Electric generator components
• Pneumatic air tools (excludes nailers and staplers)
• Pressure washers
• Equipment Accessories
Click here to download »
PORTER-CABLE WARRANTY INFORMATION PRIOR TO JANUARY 1, 2008 OR WITHOUT DATE CODE 200714.
Porter-Cable Standard Warranty
This standard one-year warranty covers most Porter-Cable Professional power tools and accessories.
Click here to download »
Porter-Cable Nailer & Stapler Warranty
This one-year warranty covers Porter-Cable nailing and stapling tools.
Click here to download »
Porter-Cable Palm Sander Warranty
This one-year warranty covers Porter-Cable palm sanders.
Click here to download »
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