Max Tool Returns & Refund Policy
- Our return policy gives you 30 days from the
date of delivery to return any product, provided it's new,
unused and in the original packaging as received. We highly
recommend that the buyer thoroughly inspect the purchased
product before using it and also ensure the user of the product
is familiar with the correct application and proper care. If an
item is opened and deemed to be defective within 30 days from
the date of delivery, please return the item to MaxTool.com and
we will replace it with an identical item or a full credit will
be issued minus a 15% restocking charge upon approval of the
return.
Return shipping is the responsibility of the buyer. We cannot
accept returns for any reason after 30 days from the date of
delivery. When returning your order please include a copy of
your order number and the reason for the return.
- All manufacturers’ warranties will prevail.
- Warranty shall not apply to: products which
are used for a purpose other than which they were designed for
or which have been altered in any way that would be detrimental
to the performance or life of the product. Misapplication,
misuse, negligence will revoke the warranty.
- All PowerMax generators have a 30 day
replacement warranty and carry a
full one year residential
(personal use) parts warranty and 90 day commercial use parts warranty.
Return shipping is the responsibility of the buyer. All
shipping damages must be claimed with the designated shipper.
Check the unit for damage before signing the bill of lading.
- All returns are subject to
our approval and must be accompanied by an RMA issued by a
MaxTool representative in order to be processed.
Questions? Contact Customer Service
For questions regarding products, order delivery, or returns,
please contact Max Tool Customer Service: customer_service@maxtool.com
or call 1-800-629-3325 (option 3) Monday -Thursday 6am to 7pm,
Friday 6am to 3pm. PST
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