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Max Tool General Return and Refund Policy
Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as
received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user
of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from
the shipping date return the item to Max Tool with the proper RMA number and Max Tool will replace it with an
identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be
accessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days
from the shipping date.
Max Tool will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item)
and re-ship the correct item at no charge.
All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the
original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.
All shipping charges "ground or express" are non-refundable.
All free gifts must be returned before a credit will be processed or Max Tool will deduct the value of the gifts from the refund.
All manufacturers' warranties will prevail.
Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that
would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.
All DuroMax generators and engines have a 30 day replacement warranty and carry a full
1 year parts warranty. Parts are no charge during the warranty period and freight charges are the responsibility of the customer. Return shipping is the responsibility of the buyer. All shipping damages must be claimed with the designated shipper. Check the unit for damage before signing the bill of lading or delivery receipt.
All returns are subject to our approval and must be accompanied by an RMA issued by a Max Tool representative in order to be processed. All orders returned without the RMA number will be accessed a charge of $15.00.
Refunds
When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.
To Refund or Return Please Follow These Steps:
1. Call 1-800-629-3325 to request a Return Authorization Number "RMA"
2. Download the Return/Exchange RMA Form
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