I was a victim of Hurricane Irma in Florida where there was no generators in the state. I called their company and spoke with a friendly and courtesy sales rep. I received my generator and it works well. The instructions are not clear on how to assemble the handles. Overall, I am using it for my air-conditioner as well as a deep freezer and refigerator. Good buy. It does states quiet motor, but it is loud. I would recommend this to anyone.