Amazing people, from the beginning to the end these guys are professionals. Easy and smooth On-Line transaction. Now, this Honda land mower is a excellent machine that can handle any kind of grass surface, but be aware on the packaging, when I get my, the FedEx person told me that the oil bottle was off the box and He handle to me. Also, the right handle adjustment knob was broken before pull the mower out of the box. I e-mail Tech-Support and in less than 2 days they gonna send me a replacement handle adjustment knob. Thanks to Senatra and Robert for the quick response.